ABSTRACT
To analyze the design of educational governance for Basic Education that materialized in the first year of the Covid-19 pandemic in Amazonas, the article resumes and analyzes the decision-making of the public power on the municipal and state education systems of the capital and state between March 2020 and February 2021. Based on the Sociology of Public Action and a qualitative approach, the study that serves as the basis for this article – developed by researchers in the field of Education at the Federal University of Amazonas, based on an integrative review of the specialized literature, mapping and analysis of the actions of the education departments of Manaus and Amazonas – reconstructed the consolidated paths in the educational field in one of the epicenters of the pandemic in the country. The data reveal the complex network of public and private agents that engender the governance investigated here, the tensions between the comings and goings around the resumption of face-to-face classes, as well as alternative teaching models for the pandemic scenario and the deepening of public-private partnerships. © 2023, Ensaio. All Rights Reserved.
ABSTRACT
The pandemic scenario is analyzed in this article focusing on the educational field and on the transformations and challenges faced by Basic Education schools. With the objective of analyzing the pendular tensions between suspension and return of face-to-face classes in the state of Amazonas in the first months of the Covid-19 pandemic, the article retraces educational governance in the first half of 2020. From the Sociology of Public Action, we demonstrate: the main consequences of the pandemic on education;the complex web of educational governance in times of a pandemic;and the struggles for hegemony from the movements between suspension and return of classes in schools in Amazonas.
ABSTRACT
A multichannel interaction service is a practice whereby organizations communicate and interact with their existing customers and potential new customers through different channels. This article presents a brief case study of multichannel interaction in healthcare services, which studies the viability of continuous multichannel interaction for personalized healthcare services to enable health professionals to follow up and monitor patients in home-based care. Furthermore, this study aims to explore the possibility of the continuity and complementarity of the interactions across different communication channels with the patients. The data used for this study was gathered during the first wave of the COVID-19 pandemic. This study showed that despite this type of interaction being relatively new in healthcare services, it has considerable potential for improving the relationship between patients, health professionals, and care providers. Upon completion of the data analysis, several conclusions were drawn. One such conclusion was the ability to maintain continuity of interaction across multiple channels, as well as the synergy between the different channels of interaction available to patients and the impact this has on the way patients and health professionals interact. Additionally, it was determined that the complementarity of different interaction channels is crucial when implementing multichannel interaction services. Furthermore, the implementation of this solution resulted in improved communication between patients and health professionals. Also, it has decreased health professional's workload and reduced care providers costs regarding remote patient follow-up. © 2023 by the authors.
ABSTRACT
Despite growing interest in the emergence of technologies in journalistic practices, especially from the production perspective, there is still very little research on organizational structures and professional culture in relation to the deployment of these technologies. Drawing on six interviews and observation in staff meetings, this study aims to explore the nuances behind the professional roles of data journalists and how these relate to structural aspects of news organizations. The study focuses on the case of ProPublica, a news organization internationally renowned for its global excellence in data stories. This work considers boundary‐making in the context of journalism and focuses on new professional roles in the news industry to produce a hybrid ethnography study based on qualitative data collected immediately before the Covid‐19 pandemic hit the United States. The findings reveal the importance of hybrid profiles at ProPublica. While some journalists have had to expand their knowledge to learn more about new areas, such as coding and design, some non‐journalistic professionals have had to develop writing skills, and this blurring of traditional boundaries forms an important aspect of ProPublica’s professional culture. The structure of the organization, divided into two teams engaged in cross‐sector activities, helps to promote data skills and collaboration with other journalists, which also serves to mitigate any individual lack of experience on certain topics. The article concludes by suggesting that the growing importance of these new professional roles has broader implications for the development of data skills in the newsroom, and also discusses the limitations that can arise from the increasing overlap between journalistic and non‐journalistic roles. © 2022 by the author(s);licensee Cogitatio (Lisbon, Portugal). This article is licensed under a Creative Commons Attribution 4.0 International License (CC BY).
ABSTRACT
Many scholars have recognized the benefits that user-generated content (UGC) can bring to news publications. In this context, the coverage of the pandemic has undoubtedly forced news outlets around the world to embrace such content to present relevant information during this time. To understand how Latin American outlets are exploring UGC in news reporting, we proposed an exploratory study that includes a devised observation of 80 news websites and their social network channels between April and August 2020. During this period, we conducted a systematic observation to analyze how these outlets open spaces for the public and experiment with integrating user content into their news processes. Our findings suggest that the majority of the observed portals have punctually adopted UGC with minimal engagement. However, the pandemic disrupted interesting experiments regarding the integration of UGC into news creation that generate innovative forms of storytelling. © 2021 Associacao Brasileira de Pesquisadores de Jornalismo. All rights reserved.
ABSTRACT
For many years there has been debate about what healthcare systems will look like in the future. Covid-19 has caused all Healthcare organizations to quickly adopt new solutions and evolution in this sector is a certainty. This research looks at the role that an Adaptive Business Intelligence (ABI) system can play in the evolution to a Hospital 4.0 and how it needs to evolve to achieve full integration between hospital services and the technological solutions. Thus, the first version of this system is explained and that will serve as a basis for the development of a more robust platform, with a view to a more effective environment, both for the professionals and for the main beneficiary of this type of service, the patient. (C) 2021 The Authors. Published by Elsevier B.V.
ABSTRACT
Multichannel interaction services have grown and evolved a lot in many sectors and their potential has been demonstrated in terms of monitoring and engaging with customers. In healthcare, has a tremendous impact on health organization as well to patients. In a multichannel interaction, environment patients can interact with health professionals across many channels without losing previous interactions, i.e. patients have a continuity of services across different channels. This paper aims to introduce a conceptual model of multichannel interaction in healthcare services. The model addresses all main actors involved in the process of multichannel interaction. The model proposed was validated through a proof of concept with a proposed artefact designed during the pandemic of new coronavirus COVID-19. © 2020 The Authors. Published by Elsevier B.V.